Customer Service Ambassador

4 days ago


Birmingham, Birmingham, United Kingdom LAH Property Marketing Full time
Job Description:

We are seeking a highly skilled and experienced Front of House Receptionist to join our team at LAH Property Marketing. The successful candidate will be responsible for delivering exceptional customer service to tenants and visitors, ensuring a warm and welcoming environment in our corporate office building.

Key Responsibilities:

  • Deliver a high-level meet and greet service, introducing events and initiatives to create a community vibe within the building.
  • Manage deliveries, including couriers and post, and ensure the reception area always looks pristine and welcoming.
  • Work closely with the off-site Building Manager to report and resolve building issues, manage contractors, and produce a weekly update report for key stakeholders.
  • Develop a good understanding of the local area, maintain a local amenities information file, and work collaboratively with colleagues to research and communicate initiatives to increase tenant enjoyment.

Requirements:

  • Proven experience in a front of house reception role in an office environment.
  • Personable and proactive with a confident manner and excellent customer service skills.
  • Self-motivated with a 'can do' attitude, highly organised, and able to multi-task.
  • Confident to work independently, with excellent written and verbal communication skills, and competent in using Microsoft Office and social media applications.

Benefits:

  • Company pension.
  • Referral programme.
  • Wellness scheme, including a 24-hour confidential helpline.
  • Company events.


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