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Operations Manager

2 months ago

Guildford, Surrey, United Kingdom Barnett Hill Hotel Full time

About the Role

We are seeking an experienced Operations Manager to support the General Manager at Barnett Hill Hotel in the smooth day-to-day running of the hotel and its departments.

The successful candidate will be responsible for overseeing the food and beverage service areas, including the restaurant, bar, conference and banqueting, room service, and lounge service. They will be accountable for delivering high standards of guest service across all operational areas and will manage a team of 20 employees.

In the General Manager's absence, the Operations Manager will take responsibility for ensuring the smooth operation of the Housekeeping and Front of House departments, providing an opportunity to influence the hotel's continued success.

The key areas of focus will be:

Service Delivery

Ensuring the product and service continue to delight our guests and meet the requirements of our 4-star status, 2 Rosette Dining, and Mystery Guest standards.

Planning and Resourcing

Ensuring the effective use of resources, staffing, stocks, and directing departments to efficiently plan and deliver excellent service based on business levels in the hotel.

Operations

Through effective supervision, guidance, and control, ensuring the present and future operation is ready to deliver success on its objectives. The Operations Manager will also head up and work as part of the Duty Management team at the hotel.

Systems

Ensuring all systems are operational (with the support of the Group IT Manager) and that all staff are trained and adhere to the operating standards of use.

Staffing and Performance Management

Ensuring that through selection, recruitment, training, and coaching, the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way, meeting current company and legal requirements.

Revenue Management

Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing, and Revenue Managers to ensure financial targets are met.

Requirements

  • Previous quality operational management experience within the 4/5-star hotel market.
  • A CV showing a bias towards Food and Beverage experience.
  • Excellent customer service skills.
  • High standard of personal presentation.
  • Confident, professional, and welcoming personality.
  • Proven ability to recruit, train, coach, and motivate hospitality teams.
  • Ability to work under pressure, giving direction and leadership to the team.
  • A self-motivated, driven, results-oriented, and proactive attitude is required.
  • Excellent verbal and written communication skills for internal and external communication.
  • 5 days, 45-hour week, including evenings and weekends.