Residential Concierge Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced Residential Concierge to join our team at Dove & Hawk. As a key member of our hospitality team, you will be responsible for providing exceptional service to our residents and guests.
Key Responsibilities:
- Meeting and greeting residents and their guests upon arrival.
- Attending to residents and visitors' needs and wants within reasonable expectations.
- Providing assistance with daily administration and maintenance tasks.
- Reporting any Health and Safety concerns to the General Manager and Deputy Manager.
- Conducting regular building checks to identify and address any maintenance issues.
- Managing communal keys and parcels, as well as performing basic DIY tasks as required.
- Overseeing tradesmen working on site and maintaining a high level of security measures.
Requirements:
- At least 1+ years' experience working as a Residential Concierge or within Hospitality as a Porter.
- Flexibility to cover 35 hours per week over multiple Central London sites.
- Passion for Customer Service and excellent communication skills.
- Good level of computer skills, including Microsoft Word and Outlook.
- Ability to build and maintain strong working relationships.
What We Offer: We provide a competitive salary, IOSH, Mental Health & First Aid Training, and the opportunity to work with a leading Property Management firm in Central London.
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