Customer Service Representative

2 weeks ago


Bolton, Bolton, United Kingdom Forrest Recruitment Full time
Job Title: Complaints Handler

Job Summary:

We are seeking a skilled Complaints Handler to join our customer service team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess an empathetic nature when dealing with customers.

Responsibilities:

* Resolve customer complaints in a timely and efficient manner
* Investigate complaints by liaising with other departments to find the root cause of the issue
* Liaise with customers via telephone and email to keep them updated on the progress of their complaint

Requirements:

* Excellent communication skills, both verbal and written
* Ability to work in a fast-paced environment
* Empathetic nature when dealing with customers

About Us:

We are a successful and established company going from strength to strength in our sector. We value our customers and strive to provide the best possible service to them.

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a successful and established company
* Chance to develop your skills and career in a fast-paced environment

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