Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a skilled Complaints Handler to join our customer service team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess an empathetic nature when dealing with customers.
Responsibilities:
* Resolve customer complaints in a timely and efficient manner
* Investigate complaints by liaising with other departments to find the root cause of the issue
* Liaise with customers via telephone and email to keep them updated on the progress of their complaint
Requirements:
* Excellent communication skills, both verbal and written
* Ability to work in a fast-paced environment
* Empathetic nature when dealing with customers
About Us:
We are a successful and established company going from strength to strength in our sector. We value our customers and strive to provide the best possible service to them.
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a successful and established company
* Chance to develop your skills and career in a fast-paced environment
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