Business Development Partner

2 days ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time

Job Summary

We are seeking a highly skilled Business Development Partner to join our team at Rentokil Initial. As a key member of our Shared Service Centre, you will be responsible for managing business reviews, highlighting issues, and identifying solutions to drive business growth and improvement.

Key Responsibilities

  • Develop and maintain strong relationships with stakeholders across all business units, fostering a collaborative and professional business partnering affiliation.
  • Gain trust and confidence from stakeholders by delivering high-quality performance and ensuring effective communication channels are in place.
  • Administer regular and formal performance reviews, ensuring that business objectives are met and exceeded.
  • Provide exceptional customer service, prioritizing customer needs and delivering excellent results.
  • Manage a high-volume workload, taking on ad-hoc projects to support the department and drive business improvement.
  • Ensure that all business operational manager queries are resolved within agreed timeframes, maintaining a high level of accuracy and meeting strict deadlines.
  • Develop and maintain effective communication links with stakeholders, highlighting process gaps and suggesting solutions to drive business improvement.
  • Accountable for delivering against own role description, taking ownership of targets and objectives.

Requirements

  • Previous experience in a Shared Service Centre or Credit Control Environment, with a strong understanding of business operations and processes.
  • Experience with Onguard and ICABS or similar Credit Management systems, with a strong understanding of financial disciplines.
  • Excellent IT skills, including Google Docs, Word, Excel, PowerPoint, and experience with Microsoft Excel formulas.
  • Ability to drive and influence internal and external SSC colleagues, with a strong understanding of stakeholder management.
  • Pro-active, responsive, and action-oriented, with a strong ability to develop relationships with stakeholders at all levels within the RI group.
  • Experience of developing process improvements, with a strong understanding of audit controls.

What We Offer

  • Competitive basic salary and monthly company bonus scheme.
  • Industry-recognized qualification in customer service (apprentice level - if applicable).
  • Rentokil rewards scheme, including cashback and discounts on multiple retailers.
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
  • Childcare vouchers and company pension.

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