Business Development Partner

2 months ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time
About the Role

We are seeking a highly skilled and experienced Business Partner to join our team at Rentokil Initial. As a Business Partner, you will be responsible for managing the business reviews focused on disputes and debt, and will be the point of contact for the business into the shared service centre.

Key Responsibilities
  • Develop Stakeholder Relationships: Develop and maintain strong relationships with stakeholders across all business units, ensuring a professional and collaborative affiliation.
  • Performance Delivery: Gain trust and confidence from stakeholders around performance delivery, ensuring that expectations are met and exceeded.
  • Communication Channels: Establish and maintain effective communication channels with stakeholders, ensuring that all parties are informed and up-to-date.
  • Performance Reviews: Administer regular and formal performance reviews, ensuring that all stakeholders are aware of their performance and areas for improvement.
  • Customer Service: Ensure that customer service is delivered at all times, with a focus on excellent customer experience.
  • Workload Management: Manage a high-level workload, prioritizing tasks and projects to ensure timely completion.
  • Query Resolution: Ensure that all business and client queries are resolved within agreed timeframes, maintaining a high level of accuracy and attention to detail.
  • Administrative Duties: Perform general administrative duties associated with the shared service centre, ensuring that all tasks are completed to a high standard.
Requirements
  • Experience: Previous experience in a shared service centre or credit control environment, with a strong understanding of business operations and processes.
  • Technical Skills: Excellent IT skills, including Google Docs, Word, Excel, PowerPoint, and experience with Microsoft Excel formulas.
  • Communication Skills: Strong communication and stakeholder management skills, with the ability to develop and maintain relationships with stakeholders at all levels.
  • Problem-Solving: Proactive and responsive, with the ability to identify and resolve problems in a timely and effective manner.
  • Process Improvement: Experience of developing process improvements, with a focus on efficiency and effectiveness.
  • Financial Discipline: General understanding of all financial disciplines, including accounting and audit controls.
What We Offer
  • Competitive Salary: A competitive basic salary, with opportunities for career progression and development.
  • Benefits Package: A comprehensive benefits package, including a monthly company bonus scheme, industry-recognized qualification in customer service, and a salary grading system linked to performance.
  • Work-Life Balance: A supportive and flexible work environment, with opportunities for work-life balance and career development.

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