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Front Desk Team Member

1 month ago

London, Greater London, United Kingdom AccorHotel Full time

As a Front Desk Team Member at AccorHotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will involve welcoming guests, handling their queries, and ensuring they have a memorable experience with us.

We are looking for a friendly and approachable individual with excellent customer service skills to join our dynamic team. Previous experience in a similar role is desirable, but full training will be provided.

Key responsibilities include:

  • Welcoming guests and taking care of them from arrival to departure
  • Providing high-quality services throughout their stay
  • Building friendly, personalized relationships with guests
  • Anticipating guests' needs and taking them into consideration
  • Completing tasks linked to guests' arrival and departure in compliance with internal procedures
  • Handling phone calls and emails
  • Passing information on as necessary to other departments and team members
  • Working bar shifts and breakfasts as per business needs

Qualifications:

  • Previous experience in a similar role
  • Friendly, approachable, and excellent customer service skills
  • Flexibility in working hours
  • Basic IT skills

Full-time employment with AccorHotel.