Guest Services Representative

1 month ago


London, Greater London, United Kingdom Her Full time
About Rapport">

Rapport is a specialist company that provides corporate organisations with fully managed front and back of house guest services. Our tailored services are provided to clients in major cities in the UK and Ireland, as well as key locations in the US and Hong Kong.

Why Join Us?">

We offer a dynamic and supportive work environment, where you can develop your skills and progress your career. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' businesses.

Key Responsibilities">

This is a permanent role, 40 hours a week; Monday – Friday, on a shift rota basis between 7:30 AM to 6:00 PM as per the client's needs. The ideal candidate will be responsible for creating a warm and welcoming environment for guests, providing exceptional customer service, maintaining accurate records, and working closely with the team to achieve set goals and objectives.

Requirements">

To be successful in this role, you will need:

  • An outgoing personality and ability to build rapport with guests
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail and organisational skills
  • Basic IT skills and ability to learn new systems quickly
What We Offer">

We offer a range of benefits, including exclusive travel discounts, save money on groceries, contributory pension scheme, access to wellness programs, employee assistance program, quick access to a digital GP, learning & development opportunities, WOW awards, and one paid day for charity work.



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