Customer Service Advisor

3 days ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Title: Welsh Speaking Customer Service Advisor

We are seeking a highly skilled and motivated Welsh speaking customer service advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to individuals experiencing financial hardship.

Key Responsibilities:
  • Process emergency payments and individual assistance grant applications in a timely and efficient manner.
  • Manage and process data in a fast-paced office environment, ensuring accuracy and attention to detail.
  • Liaise with applicants to process information into the DAF solution, providing clear and concise guidance throughout the process.
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilizing additional sources for confirmation.
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.
  • Work as part of the team in achieving targets set by the Service Manager, contributing to the delivery of the DAF contract.
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision, responding to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
Requirements:
  • Welsh Language speaker - Conversional level.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to analyze complex information and make informed decisions.
  • Ability to work in a fast-paced office environment, with a high level of accuracy and attention to detail.
What We Offer:
  • A competitive salary and benefits package, including private medical cover, 25 days paid holiday, and a Group Pension Plan.
  • Opportunities for career development and progression, with a focus on employee growth and well-being.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

We are an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.

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