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Customer Service Advisor

2 months ago

Wrexham, Wrexham, United Kingdom NECSWS Full time
Job Title: Customer Service Advisor - Welsh Language

We are seeking a highly skilled and motivated Customer Service Advisor to join our team in Wrexham, UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to clients via phone, email, and online chat
  • Respond to client queries and resolve issues in a timely and professional manner
  • Work collaboratively with the team to achieve targets and meet service level agreements
  • Develop and maintain a thorough understanding of the Discretionary Assistance Fund (DAF) and its policies and procedures
  • Ensure accurate and timely data recording and reporting
Requirements:
  • Welsh language speaker - Conversional level
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to make a real difference in the lives of our clients