Customer Service Advisor
1 week ago
Job Title: Customer Service Advisor
Location: Wrexham, UK
Job Description:
We are seeking a highly skilled Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for delivering exceptional customer service to individuals experiencing financial hardship.
Key Responsibilities:
- Process grant applications against set criteria
- Verify and resolve grant applications
- Provide support to customers over the phone, online, and by email
- Manage and process data in a fast-paced office environment
- Liaise with applicants to process information into the DAF solution
- Undertake eligibility checks with the applicant
- Comply with Processing Services Customer Charter
- Work as part of the team in achieving targets set by the Service Manager
Benefits:
- Private Medical Cover funded by NEC
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC
- A Group Pension Plan with fantastic employer contributions
- A selection of flexible benefits to suit your individual needs
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