Customer Service Advisor

4 weeks ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Title: Customer Service Advisor

Location: Wrexham, UK

Job Description:

We are seeking a highly skilled Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for delivering exceptional customer service to individuals experiencing financial hardship.

Key Responsibilities:

  • Process grant applications against set criteria
  • Verify and resolve grant applications
  • Provide support to customers over the phone, online, and by email
  • Manage and process data in a fast-paced office environment
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with the applicant
  • Comply with Processing Services Customer Charter
  • Work as part of the team in achieving targets set by the Service Manager

Benefits:

  • Private Medical Cover funded by NEC
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC
  • A Group Pension Plan with fantastic employer contributions
  • A selection of flexible benefits to suit your individual needs


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