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Receptionist - London

2 months ago

London, Greater London, United Kingdom 5 Hertford Street Full time

About 5 Hertford Street

5 Hertford Street is a prestigious private member's club located in the heart of Mayfair, London. Our mission is to provide an exceptional experience for our members, offering a home away from home in a luxurious and welcoming environment.

Job Summary

We are seeking a highly skilled and experienced Receptionist to join our team. As a Receptionist, you will be the first point of contact for our members and their guests, providing a warm and professional welcome. You will be responsible for ensuring a seamless and efficient service, handling inquiries, and maintaining the highest standards of customer service.

Key Responsibilities

  • Member Experience
    • Welcome members and their guests in a friendly and professional manner.
    • Ensure a courteous and efficient service is given to all members, maintaining the highest standards of service.
  • Communication
    • Answer the telephone, take bookings, and deal with general inquiries.
  • Administrative Tasks
    • Perform administrative duties, such as data entry and record-keeping.

Requirements

  • Experience
    • Significant experience in a similar position is essential.
    • Experience of working in a busy restaurant or hospitality environment is advantageous.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and maintain a high level of professionalism under pressure.
    • Strong organizational and time management skills.

Working Hours

The role requires flexibility to work 9-hour shifts across the operating hours of 7am and 3am. Please note that the working hours for this role are on a rota basis, 5 days out of 6, from Monday to Saturday.

Benefits

  • 33 days holiday per year (including bank holidays).
  • Birthday day off.
  • Discounted gym membership with GymFlex.
  • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist.
  • Private medical insurance with AXA.
  • Private dental insurance with Bupa.
  • Workplace nursery scheme.
  • Cycle to Work Scheme.
  • Employee Assistance Programme - Hospitality Action.
  • Access to a company doctor.
  • Eyecare & specs vouchers.
  • In-house industry training.
  • Sponsored social events.
  • Recommend a friend bonus of £750.
  • Staff Accommodation (subject to availability).
  • Online retail discounts.
  • Free English Classes.
  • Freshly prepared meals whilst on duty.