Housekeeping Supervisor

17 hours ago


Ballater, Aberdeenshire, United Kingdom Hilton Grand Vacations Full time
Job Title: Supervisor Accommodation

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Hilton Grand Vacations. As a key member of our resort operations team, you will be responsible for ensuring the highest standards of cleanliness and maintenance throughout our resort.

Key Responsibilities:
  • Allocate work duties to Team Members and ensure they are equipped to perform their tasks efficiently.
  • Conduct regular inspections and spot checks of rooms, lodges, and public areas to maintain our high standards of cleanliness and maintenance.
  • Undertake cleaning duties as required in Lodges, Suites, and Public areas, ensuring that all areas are maintained to the highest standards.
  • Report and follow up on any maintenance defects or other issues, ensuring that they are resolved promptly and efficiently.
  • Inspect, routinely, service areas, store rooms, and corridors to ensure they are clean and well-maintained.
  • Schedule and supervise deep cleaning and any other projects, ensuring that they are completed to the highest standards.
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required.
  • Efficiently manage stock control and the maintenance of equipment, ensuring that all areas are well-stocked and well-maintained.
  • Provide excellent Guest service, including VIP and other special requirements, ensuring that all guests receive a high level of service.
  • Ensure the adherence to Resort brand standards at all times, maintaining the highest standards of cleanliness and maintenance throughout our resort.
Requirements:
  • Positive attitude and good communication skills.
  • Committed to delivering consistently high levels of quality standards of work and customer service.
  • Excellent grooming standards.
  • A successful track record of working with and managing a team would be preferred.
  • Strong organizational and analytic skills and attention to detail.
  • Experience of managing people, ideally using a coaching style to ensure consistently high standards on a weekly basis.
  • Strong communication skills – a passion for delivering exceptional levels of Guest service.
  • Proficiency with computers and computer programs, including Microsoft Office.
Desirable:
  • Experience in a similar position.


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