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Housekeeping Supervisor

2 months ago

Ballater, Aberdeenshire, United Kingdom Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Hilton Grand Vacations. As a key member of our Housekeeping Department, you will be responsible for ensuring the upkeep and cleanliness of our entire resort.

Key Responsibilities
  • Team Management: Allocate work duties to Team Members, ensuring that tasks are completed efficiently and to the highest standards.
  • Quality Control: Perform routine inspections and spot checks of rooms, lodges, and public areas to maintain our high standards of cleanliness and quality.
  • Cleaning and Maintenance: Undertake cleaning duties as required in Lodges, Suites, and Public areas, and report and follow up on any maintenance defects or other issues.
  • Stock Control and Equipment Maintenance: Efficiently manage stock control and the maintenance of equipment to ensure that our resort runs smoothly.
  • Guest Service: Provide excellent Guest service, including VIP and other special requirements, to ensure that our guests have an exceptional experience.
  • Brand Standards: Ensure that the adherence to Resort brand standards at all times, maintaining our high standards of quality and service.
Requirements
  • Positive Attitude and Communication Skills: A positive attitude and good communication skills are essential for this role, as you will be working closely with Team Members and Guests.
  • Quality and Service Focus: A commitment to delivering consistently high levels of quality standards of work and customer service is required.
  • Organizational and Analytical Skills: Strong organizational and analytical skills and attention to detail are necessary to manage multiple tasks and priorities.
  • Leadership and Coaching: Experience of managing people, ideally using a coaching style to ensure consistently high standards on a weekly basis, is preferred.
  • Communication and Guest Service: Strong communication skills and a passion for delivering exceptional levels of guest service are essential.
  • Technical Skills: Proficiency with computers and computer programs, including Microsoft Office, is required.
Desirable Qualifications
  • Experience in a Similar Position: Experience in a similar position would be advantageous in this role.