Senior Amazon Connect Solutions Architect

2 weeks ago

Telford, Telford and Wrekin, United Kingdom Axiom Software Solutions Limited Full time

About the Role:
We are seeking a highly skilled Senior Amazon Connect Solutions Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences.

Responsibilities:

Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.

Architecture Design: Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.

AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.

Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.

CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.

Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.

Problem Solving: Identify and resolve complex technical challenges, providing innovative solutions and workarounds.

Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.

Continuous Improvement: Stay up-to-date with the latest advancements in contact center technology and AWS services.

Qualifications:

Proven experience as a Senior Amazon Connect Solutions Architect with a strong track record of successful contact center implementations.

Deep understanding of AWS cloud services and architecture.

Proficiency in AWS CDK for infrastructure as code.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to lead and mentor a team of engineers.

Preferred Qualifications:

Certifications in AWS and Amazon Connect.

Experience with contact center industry standards and regulations.

Knowledge of scripting languages (Python, JavaScript).

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