Cloud Contact Center Architect
4 weeks ago
Axiom Software Solutions Limited is seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services.
About the RoleWe are looking for a technical leader who can provide guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences.
Responsibilities- Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
- Architecture Design: Develop and own the overall architecture of contact center solutions ensuring optimal performance, scalability, and security.
- AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
- Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect including contact flows, agent desktops, routing, analytics, and integration capabilities.
- CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
- Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.
- Problem Solving: Identify and resolve complex technical challenges providing innovative solutions and workarounds.
- Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
- Proven experience: Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
- Deep understanding: Deep understanding of AWS cloud services and architecture.
- Proficiency in AWS CDK: Proficiency in AWS CDK for infrastructure as code.
- Strong problem-solving skills: Strong problem-solving and analytical skills.
- Excellent communication skills: Excellent communication and interpersonal skills.
- Leadership skills: Ability to lead and mentor a team of engineers.
The estimated salary for this role is between $140,000 and $200,000 per year, depending on location and experience.
About Axiom Software Solutions LimitedAxiom Software Solutions Limited is a leading provider of cloud-based contact center solutions. We are committed to delivering exceptional customer experiences through our cutting-edge technology and expert team.
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