Cloud Contact Center Architect

4 weeks ago


Telford, Telford and Wrekin, United Kingdom Axiom Software Solutions Limited Full time

Axiom Software Solutions Limited is seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services.

About the Role

We are looking for a technical leader who can provide guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences.

Responsibilities
  • Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
  • Architecture Design: Develop and own the overall architecture of contact center solutions ensuring optimal performance, scalability, and security.
  • AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
  • Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.
  • Problem Solving: Identify and resolve complex technical challenges providing innovative solutions and workarounds.
  • Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
Qualifications
  • Proven experience: Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding: Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK: Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving skills: Strong problem-solving and analytical skills.
  • Excellent communication skills: Excellent communication and interpersonal skills.
  • Leadership skills: Ability to lead and mentor a team of engineers.
Salary Estimate

The estimated salary for this role is between $140,000 and $200,000 per year, depending on location and experience.

About Axiom Software Solutions Limited

Axiom Software Solutions Limited is a leading provider of cloud-based contact center solutions. We are committed to delivering exceptional customer experiences through our cutting-edge technology and expert team.



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