Call Center Representative

6 days ago


Telford, Telford and Wrekin, United Kingdom Tate Full time

We are proud to work in partnership with Diligenta, a leading provider of insurance and financial services, to identify individuals who have a passion for delivering great customer service. As a Call Center Representative, you will be working in a busy and fast-paced contact centre environment, taking a large volume of calls from valued customers and Financial Advisors, and engaging in professional conversations regarding their life assurance, savings, investments or pension plans.

In this role, you will be joining a people and technology-driven business, working closely with our Financial Advisors to resolve customer queries and provide tailored solutions to meet their needs. If you have a strong customer-focused background, with excellent communication and interpersonal skills, this could be the perfect opportunity for you

**Key Responsibilities:**

  • Respond to customer inquiries via phone calls in a professional and courteous manner
  • Provide accurate and up-to-date information about customer products and services
  • Resolve customer complaints and issues efficiently and effectively
  • Work collaboratively with colleagues to achieve team goals and objectives

**What We Offer:**

  • A competitive salary range of £18,000 - £23,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive team environment
  • Opportunities for career progression within the company


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