Operations Coordinator

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Job Description

This role is a key part of our team at KINTO UK, working closely with Toyota Financial Services to provide exceptional support to our customers.

Key Responsibilities
  • Premier Team: Provide a point of contact for customer queries, make electronic bookings for vehicle service and maintenance, and liaise with internal and external partners to resolve queries.
  • Downtime: Monitor and manage downtime on KINTO Fleet vehicles, provide a point of contact for customer queries, and liaise with internal and external partners to resolve queries.
  • Incident Management: Speak with customers on the phone, deal with repair centres, body shops, and mobile repairers, and work with our third-party accident management supplier to provide a seamless service.
  • Fleet Admin: Process fines, Congestion Charges, ULEZ charges, and CAZ charges, manage V5s, Cherished Plates, and vehicle relicensing, and manage the Motor Insurance Database and MOT and Service reminders.
  • Remarketing: Request and manage End of Contract Inspect and Collection Requests, publish vehicles for sale, and assist in customer monthly reports and end of contract charges.
Requirements
  • Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels.
  • Strong customer focus, first time resolution, and effective complaint handling.
  • Organised to manage own workload, problem solving, and solutions focused.
  • Self-motivated with enthusiasm to succeed, excellent call and email quality, and attention to detail.
Benefits
  • Competitive starting salary, bonus earning potential, and hybrid working policy.
  • 25 days holiday + 8 days bank holiday, great pension scheme, and life assurance scheme.
  • Discounts on retailers, wellbeing hour, and discounts on Toyota and Lexus cars.
  • Volunteer days, wellbeing events, employee assistance programmes, free fruit, and free onsite car parking.

KINTO UK is an equal opportunities employer, welcoming applications from anyone who is excited by the opportunity of joining us.



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