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Customer Service Representative

2 months ago

Accrington, Lancashire, United Kingdom Pertemps Bond Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Pertemps Bond. As a key member of our transport control team, you will be responsible for booking and managing transport services for customers in line with contractual obligations and company policies.

Key Responsibilities
  • Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organizations.
  • Manage, monitor, and track all transport services in operation using an internal mapping system.
  • Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPIs.
  • Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated.
  • Liaise with external agencies and organizations as necessary to obtain required information.
  • Manage the provision of stand-by vehicles and drivers and record any changes.
Requirements
  • Customer-focused and committed to delivering excellent service.
  • Confident and professional telephone manner and excellent call handling skills.
  • Ability to work well under pressure.
  • High level of attention to detail.
  • Solution-focused approach to dealing with complex information.
  • Good geographical knowledge.
  • Familiarity with railway and road transport regulations.
  • Can-do attitude.
Working Hours

The hours for this role are 4 nights at 7pm – 7am followed by 4 days off, then repeat. This is a permanent full-time position.

Benefits
  • Full training provided.
  • Modern office space and location.
  • Free train/bus travel pass (upon completing probation).
  • Company share options.
  • Life assurance.
  • Pension builder.
  • Dress-down attire.
  • Modern kitchen facilities.
  • Supportive and friendly team environment.
  • Genuine progression opportunities.