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Customer Service Advocate

2 months ago


Old Derry Hill, United Kingdom PIE Recruitment Full time

{"h1": "Customer Support Representative", "p": "Join a scaling SaaS company and shape your career in a dynamic environment. As a Customer Support Representative, you will be the first point of contact for valued customers, delivering exceptional customer service and responding to customer enquiries.

Key Responsibilities:

* Delivering a top-notch service that reflects the commitment to safety, innovation, and excellence
* Answering calls, troubleshooting minor technical issues, addressing product-related questions
* Working as part of a team to elevate customer service to the next level

Requirements:

* Experience in customer care/service
* Good communication skills, both written and verbal
* Strong active listening skills
* A real passion for service and customers
* Ability to prioritise and organise your own time and tasks
* Good administration skills
* Positive attitude and good work ethic
* Problem solving
* General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word

What We Offer:

* Competitive salary
* 25 days holiday + bank holidays
* Free parking and close proximity to train station

About Us:

We are working with an exciting client in scaling phase providing Hardware and Software solutions to ensure lone workers across a number of verticals to ensure that all employees who are working alone, anywhere in the world, are safe, connected, and confident.

If you are a team player who thrives in a dynamic environment, we want you to help us deliver exceptional customer service and champion a market-leading experience.

Apply now and take the first step in shaping your career at a scaling SaaS company"}