Customer Service Team Lead

4 months ago


Derry, United Kingdom Budget Energy Full time

**Who we are**:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as a business and is now also a leading supplier of Natural Gas and Electricity in both residential and commercial markets. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series

Flogas head office is based in Drogheda, Louth and over the past number of years, we acquired two more businesses - Budget Energy, based in Derry and Flogas Enterprise, based in Dublin. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

**Why work with us?**

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

**Benefits**:

- Competitive Salary
- Defined contribution pension scheme
- Heath Insurance
- Staff discounts
- Hybrid work options (role dependant)
- Health and Wellbeing Supports
- Learning and Development
- Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

**About the role**:
**Main areas of responsibilities**
- The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities.
- Train and develop the Customer Services Team
- Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the quality of any output (interaction & process driven)
- Provide effective and consistent communication in the team, encourage feedback and customer insight in order to enhance the customer experience
- Ensures sales and service targets are met, KPIs are continually reviewed and expectations are met with optimum levels of quality and service delivery
- Ensures direct reports adhere to industry specific licence conditions and other relevant regulatory requirements.

**The post holder will ensure**:

- New keypad customer acquisitions are successfully switched over
- Customers successfully retained and/or exit fees successfully collected in the event of customers leaving in contract
- Customer complaints are managed in a timely manner and in line with codes of practice
- Agents receive timely and appropriate feedback on the quality of their work
- 121s are completed on a regular basis
- Quality of customer interaction is maintained to the required standard
- Customer facing staff adhere to all codes of practice and remain compliant in line with regulatory requirements

**Experience**:

- Ideally 2 years' experience in a customer services team lead / management role in the energy sector or other regulated environment
- Highly numerate with an understanding of technical databases and a problem solving mindset
- Experience with vendor management useful
- Experience with management of a high volume processing team

Role specific (technical) knowledge / skills:

- Excellent IT skills, particularly in Microsoft Excel and experience of CRM systems.
- Strong communication & team player skills
- Strong customer focus and negotiation skills

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.



  • Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...


  • Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...

  • Customer Service Agent

    5 months ago


    Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy...

  • Billing Team Lead

    5 months ago


    Derry, United Kingdom Budget Energy Full time

    **Who we are**: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as a business...


  • Derry, United Kingdom Danske Bank Full time

    **Customer Service Advisors - Branch network - Derry/Londonderry** **_Why you’ll want to work with us: _** We are Northern Ireland’s leading bank and our multi award winning Personal Banking teams are looking for new Customer Advisors. We don’t like to boast... but we have been voted Best Customer Engagement and People Engagement Teams and we would...


  • Derry, United Kingdom Sean Graham Full time

    Customer Service Associate / Cashier **Duties**: - Greet customers in a friendly and professional manner - Provide exceptional customer service by assisting customers with their inquiries, concerns, and purchases - Operate cash registers and handle cash transactions accurately - Scan and bag items efficiently - Maintain a clean and organized checkout...


  • Derry, United Kingdom Sean Graham Full time

    Responsibilities: - Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner - Operate cash registers and handle cash transactions accurately - Scan and bag items efficiently while ensuring accuracy - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or...


  • Derry, United Kingdom PWP complete services Full time

    Responsibilities: - Assist customers with inquiries, account questions, and concerns regarding financial services - Utilize Salesforce CRM system to document customer interactions and update customer information - Analyze customer needs and recommend appropriate financial products or services - Resolve customer complaints or issues in a timely and...


  • Derry, United Kingdom Chartwells Full time

    **What you'll be doing**: As a Customer Service Assistance, you will contribute to a passionate and friendly team working in a fast-paced environment. You will be the face of our business, delivering exceptional food and customer service. The successful Customer Service Assistance will be responsible for performing a variety of tasks associated with basic...


  • Derry, United Kingdom Chemist Connect Full time

    Please include a cover letter along with CV when applying. **Duties**: Job Summary: Duties - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and policies to customers - Assist customers with placing orders, processing returns, and resolving any issues or...

  • Customer Assistant

    5 months ago


    Derry, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Foyleside - 16 hrs temporary **All the details** **Customer Assistant - Foods - Foyleside - 16 hrs temporary** Sunday: 14:00 - 18:00 Wednesday: 17:00 - 21:00 Thursday: 17:00 - 21:00 Saturday: 15:00 - 19:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...


  • Derry, United Kingdom Ground Espresso Bars Full time

    Ground Espresso Bars was established in 2001 in Coleraine. We are a family owned and operated business. It is our mission to provide a haven for our customers where comfort, friendship, happiness, quality and ethics become synonymous with our name. **About the role..** As a counter sales assistant/part time supervisor your role will include the following...

  • Customer Assistant

    5 months ago


    Derry, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Foyleside - 20 hrs temporary **All the details** **Customer Assistant - Foods - Foyleside - 20 hrs temporary** Week 1: Monday: 10:30 - 18:00 Thursday: 14:00 - 21:00 Saturday: 12:00 - 19:00 Week 2: Tuesday: 10:30 - 18:00 Thursday: 14:00 - 21:00 Friday: 11:00 - 18:00 **Purpose** To deliver a great shopping...


  • Derry, United Kingdom Ladbrokes Full time

    **About The Role**: Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes betting shops no two days are the...

  • Team Leader

    5 months ago


    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Quayside Derry/Londonderry** **Contracted Hours Available: 22** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and...

  • Team Leader

    5 months ago


    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Lisnagelvin** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    4 months ago


    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory Lisnagelvin** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    5 months ago


    Derry, United Kingdom Card Factory Full time

    Job Introduction **Location: Crad Factory Lisnagelvin** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Customer Assistant

    5 months ago


    Derry, United Kingdom Marks & Spencer Full time

    Customer Assistant 8 Hours Temporary Week 1 Sun 15.00 - 19.00 Tue 06.00 - 10.00 Week 2 Tue 06.00 - 10.00 Sat 16.00 - 20.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...


  • Derry, United Kingdom Ground Espresso Bars Full time

    Ground Espresso Bars was established in 2001 in Coleraine. We are a family owned and operated business. It is our mission to provide a haven for our customers where comfort, friendship, happiness, quality and ethics become synonymous with our name. Now recruiting CSA for our Store inside Next Lisnagelvin Retail Park, Londonderry Derry, BT47 6DF **About the...