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Reception Team Manager

2 months ago

Birmingham, Birmingham, United Kingdom Portico Corporate Reception Management Full time
Job Title: Reception Team Leader

Portico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to join our team. As a key member of our Client Support Team, you will be responsible for overseeing the smooth operation of our reception areas and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Manage the day-to-day operations of our reception areas, including coordinating room bookings and events
  • Provide exceptional customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner
  • Work closely with our Client Support Team to ensure that our clients receive a seamless and efficient service
  • Develop and maintain strong relationships with our clients, stakeholders, and internal teams
  • Contribute to the development and implementation of our client service strategy

Requirements:

  • Proven experience in a client-facing role, preferably in a law firm environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
  • Ability to work well under pressure, prioritizing tasks and managing multiple projects simultaneously
  • Strong organizational and time management skills, with the ability to meet deadlines and deliver results
  • Knowledge of client service principles and practices, with the ability to apply this knowledge in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Access to our Training Academy, providing excellent training and development opportunities