Reception Team Member

3 weeks ago


Birmingham, Birmingham, United Kingdom F1 Arcade HO Full time

About the Role

We are seeking a highly motivated and enthusiastic Reception Team Member to join our team at F1 Arcade HO. As a Reception Team Member, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming atmosphere.

Key Responsibilities

  • Provide first-class service to our guests, including welcoming them, checking them in, and extending bookings.
  • Identify and address any issues or concerns guests may have, and provide solutions to ensure their experience is exceptional.
  • Work collaboratively with the team to ensure seamless service delivery and maintain high standards of cleanliness and hygiene.
  • Communicate effectively with guests, colleagues, and management to ensure smooth operations and resolve any issues that may arise.
  • Attend training sessions and team meetings as required, and contribute to the development of the team and the business.

Requirements

  • Previous experience in hospitality, ideally as a receptionist.
  • Excellent communication and problem-solving skills.
  • Ability to multitask under pressure and maintain a positive attitude in a fast-paced environment.
  • Basic knowledge of food and fire safety, and a good understanding of working safely.
  • Ability to work flexibly and be available to work a variety of shifts, including evenings and weekends.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A fun and dynamic work environment.
  • The opportunity to work with a leading brand in the entertainment industry.

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