Performance Enhancement Coach

3 weeks ago


London, Greater London, United Kingdom Lightspeed Full time

Job Title: Performance Enhancement Coach

Estimated Salary: £50,000 - £60,000 per annum

We are seeking an experienced Performance Enhancement Coach to join our team. As a key member of our customer-facing organization, you will be responsible for developing and delivering training programs that equip new hires and existing team members with the skills and certifications needed to deliver exceptional customer experiences.

Main Responsibilities:

  • Develop and Deliver Coaching Programs: Create and execute both live and self-paced coaching modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations.
  • Lead New Hire Onboarding Coaching: Develop and implement comprehensive onboarding coaching programs for new hires, including the Implementation and Strategic Account Management teams.
  • Conduct Upskilling Coaching: Conduct bootcamps, cohort-based and individual coaching to certify existing team members on updated standards and certifications.

Required Skills and Qualifications:

  • Proven experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment.
  • Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.
  • Experience developing and delivering various training formats, from live workshops to self-paced online courses.

Benefits:

  • Genuine career opportunities in a company that's creating new jobs every day.
  • Private Medical Insurance and cash health plan for optical, dental and more.
  • Time off to volunteer and give back to your community.


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