Performance Enhancement Manager
3 days ago
Join Our Mission
Checkout aims to empower businesses and communities to thrive in the digital economy. We're seeking an experienced Manager within Merchant Care to guide and enhance the performance of our global Level 2 team.
Your Key Responsibilities
You'll be responsible for:
- Regularly providing feedback and coaching to enhance team members' skills and performance.
- Identifying training needs and facilitating ongoing development opportunities.
- Using data and metrics to monitor performance, identify trends, and drive continuous improvement.
- Developing and implementing processes and procedures to improve operational efficiency and service quality.
Requirements for Success
To succeed in this role, you'll need:
- A minimum of 3 years of experience managing a distributed team within a technical field.
- A relevant Bachelor's degree or equivalent experience required.
- Fluency in written and spoken English.
Salary Estimate: $100,000 - $160,000 per year
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