Dedicated Guest Services Associate
2 days ago
Welcome to a world of opportunities at Hilton Hotels, the world's #1 best workplace, awarded by Great Place to Work & Fortune.
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of Great places to work, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Benefits:- Salary: £11.80 per hour – 24 hours a week
- A competitive salary with the London market, plus an annual bonus structure
- Travel and food discounts with Hilton
- Holiday: 28 days including bank holidays (increasing yearly to a maximum of 33)
- Pension scheme, discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniforms & free meals on duty
- Growth opportunities in your career
- Personal Development: programmes at all levels to support your career
- Team Celebrations – Regularly our teams get together to party and celebrate the amazing work we do
A Dedicated Guest Services Associate is responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience while managing guest requests and replenishing guest amenities.
This is a part-time opportunity working 24 hours a week on a rota basis from Monday to Sunday.
Job Responsibilities:- Ensure cleanliness of public areas
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on a daily basis
- Be environmentally aware
- Dispose of waste accordingly
- Carry out lost property procedures
- Manage guest requests in a timely and efficient manner
- Manage master keys in possession
- Check public areas and toilets taking remedial action where necessary
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
To be successful in this role, you should have a positive attitude, good communication skills, a commitment to delivering a high level of customer service, excellent grooming standards, and the ability to work independently or as part of a team.
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