Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager
At Frankie & Benny's, we're looking for a Restaurant Operations Manager to support our management team in running exceptional restaurants. This role involves leading or supporting shifts as a manager, working a section of the restaurant, and engaging with the team to create a fun place to work.
Key Responsibilities:
- Runs shifts with confidence, leading the team to deliver great guest service
- Carries out engaging pre and post shift briefs
- Supports the team to deal with complaints and deliver magic moments
- Passionate about food quality and regularly checks food specs
- Supports the management team to drive guest feedback through clear communication and team incentives
- Communicates with the management team, ensuring that they are aware of all relevant information from their shifts
Requirements:
- Engages with the team creating a fun place to work
- Encourages team work through leading by example
- Proactively provides both positive and/or corrective feedback to the team during shifts
- Supports the training of new team members as well as encouraging existing team to develop their skills and knowledge
- Communicates key messages to the team to ensure smooth running of shifts
- Attends team meetings and is a key contributor, sharing ideas and suggesting better ways of working
Benefits:
- Proactively supports the management team to manage labour during shifts, taking the necessary action as required
- Consistently drives sales in house by setting targets for the team and monitoring performance
- Supports the management team to drive incentives through monitoring and communicating them to the team
- Carries out cost control actions ensuring their contribution adds to the overall success of the business
Standards:
- Ensures Food Safety and Health and Safety are the number one priority and understands the risk to the business for non-compliance
- Monitors and completes daily standards on shift front of house and back of house and contributes to actions plans for improvements
- Takes accountability for compliance diary completion and supports the team to understand their responsibilities
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