Dining Experience Specialist

4 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom The Braywood Full time

Position Overview

We are seeking a skilled and dedicated individual to play a key role in creating a wonderful dining experience for our guests at The Braywood.

Key Responsibilities:

  1. Exceptional Service: Provide attentive and personalized service to ensure a flawless dining experience for our guests.
  2. Menu Knowledge: Know our menu well, including ingredients and cooking techniques, to help guests with their choices.
  3. Presentation: Serve dishes with style, pour wine accurately, and create memorable dining moments.
  4. Teamwork: Work well with your colleagues to ensure a smooth service.
  5. Upselling: Recommend featured items, drinks, and wine pairings to enhance guests' experiences.
  6. Stay Cool: Handle high-pressure situations calmly, professionally, and refer them to the line manager, if necessary.

Qualifications:

  • Leaving Cert level education or above
  • NVQ qualification or equivalent
  • Ability to display a real passion for food, beverage, and customer service
  • Excellent communication and teamwork skills
  • Exceptional attention to detail
  • Hands-on and proactive approach
  • Able to work autonomously and as part of a team
  • Excellent time management

Additional Information:

The Braywood has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:

  • Complimentary meals during shifts
  • Life Assurance
  • Unrivalled opportunities for progression within the company
  • 28 days holiday, increasing with length of service
  • Recommend a friend scheme with great bonuses for individual referrals
  • Exclusive access to our HAPI scheme which offers everyday discounts including money off gym memberships, travel, online shopping, gadgets, and much more
  • Reward programmes, long service awards, employee recognition, and performance incentives
  • Enrolment into workplace pension scheme
  • Employee assistance programme and access to wellbeing hub
  • Cycle to Work Scheme

If you love providing great service and want to be part of a fantastic team, we'd love to hear from you.



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