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Sales and Customer Experience Manager – Exhibitions
2 months ago
**Job Summary**
The NEC Group is seeking a highly skilled and experienced Sales and Customer Experience Manager to join its Exhibitions Venue Services team. This is a new role that will be responsible for maximizing and managing the commercial returns of the Exhibitor Sales team through the profitable delivery of its targets.
**Key Responsibilities**
• Drive and monitor sales performance, including proactive campaign management and maximizing sales opportunities through cross and upselling.
• Work with other department heads to embed an e-commerce function and ensure a seamless end-to-end customer experience.
• Develop and implement strategic sales plans to achieve commercial targets and grow revenue.
• Collaborate with cross-functional teams to identify and capitalize on new business opportunities.
• Analyze sales data and market trends to inform sales strategies and optimize sales performance.
• Build and maintain strong relationships with customers, stakeholders, and internal teams to drive sales growth and customer satisfaction.
**Requirements**
• Proven experience in a fast-paced, high-pressure sales environment with a track record of achieving sales targets.
• Strong commercial understanding and ability to influence and negotiate with customers and stakeholders.
• Excellent communication and interpersonal skills with the ability to work collaboratively at all levels.
• Ability to challenge the status quo and lead change in a dynamic and rapidly evolving sales environment.
• Strong analytical and problem-solving skills with the ability to analyze sales data and market trends.
**What We Offer**
The NEC Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an organization that values diversity and inclusion, and we are committed to creating a workplace that is free from discrimination and harassment. We welcome applications from candidates from all backgrounds and perspectives.
