Homeowner Account Manager and Services Coordinator

4 weeks ago


Isle of Wight, United Kingdom Travel Chapter Full time

About the Role

This position, reporting to the [Manager's Name], will be responsible for managing homeowner accounts and coordinating services within the Travel Chapter portfolio. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities

  • Analyzing data to set competitive prices and adjusting them as necessary to maximize bookings
  • Cultivating and enhancing quality relationships with property owners
  • Recommending property upgrades, additions, and identifying new target audiences
  • Reviewing contracts to align with company standards and increase revenue
  • Liaising with homeowners regarding property inspections, property improvement opportunities, and ensuring their property meets all legal and company health and safety requirements
  • Networking with third-party suppliers, building relationships to ensure the successful delivery of services
  • Ensuring services meet and exceed homeowner and guest expectations
  • Providing on-call support, out of hours for homeowners and guests

Requirements

  • Previous account management experience
  • Strong data analysis skills
  • A results-driven mindset
  • Excellent communication and influencing abilities
  • A customer-focused mentality
  • Proactive problem-solving skills
  • Ability to consistently follow processes and procedures
  • Experience of dealing successfully with challenges and achieving a positive resolution
  • Experience of working effectively both independently and as part of a team
  • A valid driver's license (essential as some time will be spent visiting properties)

What We Offer

  • Competitive salaries and a range of benefits, including an eco-friendly company car, 25 days' paid holidays plus bank holidays, a special day off for your or a loved one's birthday, £500 paid towards a holiday of your choice, a paid day to volunteer with a charity close to your heart, a friends and family discount scheme, life assurance for your peace of mind, social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more

About Travel Chapter

Travel Chapter is a rapidly growing company with a good culture and opportunities for employee development. We believe in taking care of our team and providing a supportive and inclusive work environment.



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