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Homeowner Account Manager and Services Coordinator
4 weeks ago
About the Role
This position is focused on homeowner account management, with a growing scope to encompass service coordination in managed services as the portfolio expands. As a Homeowner Account Manager and Service Coordinator, you will be involved in the following key areas:
• Analyzing data to set competitive prices and adjust them as necessary to maximize bookings
• Developing and enhancing quality relationships with property owners
• Recommending property upgrades, additions, and identifying new target audiences
• Reviewing contracts to align with company standards and increase revenue
• Liaising with homeowners regarding property inspections, property improvement opportunities, and ensuring their property meets all legal and company health and safety requirements
• Building relationships with third-party suppliers to ensure the successful delivery of services
• Ensuring services meet and exceed homeowner and guest expectations
• Providing on-call support, out of hours, for homeowners and guests
What We're Looking For
We're seeking a candidate with a results-driven mindset, excellent communication and influencing abilities, and a customer-focused mentality. Ideally, you will have previous account management experience, strong data analysis skills, and the ability to consistently follow processes and procedures.
What's in It for You?
As a member of the Travel Chapter team, you will enjoy a competitive salary, a range of benefits, including an eco-friendly company car, 25 days' paid holidays, and a special day off for your birthday. You will also have the opportunity to develop your skills and contribute to a rapidly growing company with a good culture.
