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MSK Administration Assistant

2 months ago


Andover, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time
About the Role

We are seeking an enthusiastic and organized Administration Assistant to provide support to the outpatient services for MSK Physiotherapy at Andover War Memorial Hospital.

Key Responsibilities
  • Provide first point of contact for clients on the telephone and/or attending clinics, dealing with written and telephone enquiries on behalf of the Therapists.
  • Undertake general admin support, including scanning and opening of post that arrives on site.
  • Book hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.
  • Update EPR with accurate data to support effective management information and meet recording standards.
  • Provide management information to report reasons for appointment delays and clinic cancellations.
About Us

Southern Health NHS Foundation Trust is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, as well as offering physical health community-based services. We are committed to providing the best possible healthcare, reaching a range of diverse communities, while placing patients and staff at the forefront of all our endeavours.

Person Specification
  • 3 GCSE (grade c or above) or equivalent, including GCSE (or equivalent) English and Maths.
  • NVQ/Apprenticeship level 2 Business & Administration (or relevant equivalent).
  • Previous experience of working in customer service/NHS/Public Sector.