MSK Administration Assistant

3 weeks ago


Andover, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

About the Role

We are seeking an Administration Assistant to provide support to the outpatient services for MSK Physiotherapy at Andover War Memorial Hospital.

The successful candidate will be responsible for booking appointments for patients, checking patients in when they arrive to clinic, scanning documents, and dealing with post and telephone calls.

Main Duties of the Job

1. Provides first point of contact for clients on the telephone and/or attending clinics and deals with written and telephone enquiries on behalf of the Therapists.

2. Undertakes general admin support including scanning and opening of post that arrives on site.

3. Books hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.

4. Provides accurate data to support effective management information and meets recording standards.

5. Provides management information to report reasons for appointment delays and clinic cancellations.

About Southern Health

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

We are committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

What We Offer

We offer a range of benefits, including flexible working options, opportunities for career development, and a supportive work environment.

How to Apply

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.



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