MSK Administration Assistant
4 weeks ago
Job Summary
We are seeking an enthusiastic and organized Administration Assistant to provide administrative support to the outpatient services for MSK Physiotherapy at the Physiotherapy Department at Andover War Memorial Hospital.
The successful candidate will provide an efficient service to all our patients and will be responsible for booking appointments, checking patients in, scanning documents, dealing with post and telephone calls, and providing excellent customer service to patients, clinicians, staff, and other service users.
This role is the main reception for MSK, Orthopaedic Choice, and other clinics held for different services within Southern Health.
We are looking for someone who is self-motivated, flexible, and has a good work ethic, with the ability to work under minimal supervision.
Main Duties of the Job
1. Provides first point of contact for clients on the telephone and/or attending clinics and deals with written and telephone enquiries on behalf of the Therapists using judgement to establish the validity and priority of the contact.
2. Undertakes general admin support including scanning and opening of post that arrives on site.
3. Books hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.
4. Provides management information to report reasons for appointment delays and clinic cancellations.
About Us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.
We are committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
Job Responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to discuss flexible working options as part of the interview process.
Qualifications
Essential
- 3 GCSE (grade c or above) or equivalent, including GCSE (or equivalent) English and Maths
- NVQ/Apprenticeship level 2 Business & Administration (or relevant equivalent)
- Previous experience of working in customer service/NHS/Public Sector
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MSK Administration Assistant
4 weeks ago
Andover, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full timeAbout the RoleWe are seeking an enthusiastic and organized Administration Assistant to provide administrative support to the outpatient services for MSK Physiotherapy at the Physiotherapy Department at Andover War Memorial Hospital.The successful candidate will provide an efficient service to all our patients and the duties will include booking appointments...
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MSK Administration Assistant
3 weeks ago
Andover, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full timeAbout the RoleWe are seeking an Administration Assistant to provide support to the outpatient services for MSK Physiotherapy at Andover War Memorial Hospital.The successful candidate will be responsible for booking appointments for patients, checking patients in when they arrive to clinic, scanning documents, and dealing with post and telephone calls.Main...
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MSK Administration Assistant
1 month ago
Andover, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full timeAbout the RoleWe are seeking an enthusiastic and organized Administration Assistant to provide administrative support to the outpatient services for MSK Physiotherapy at the Physiotherapy Department at Andover War Memorial Hospital.The successful candidate will provide an efficient service to all our patients and the duties will include booking appointments...
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