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Housing Solutions Officer

1 month ago

Luton, Luton, United Kingdom Connect2Luton Full time
About the Role:

We are seeking a skilled Housing Solutions Officer to join our team at Connect2Luton. As a key member of our team, you will play a vital role in delivering an efficient and high-quality professional service to users on housing and homelessness-related matters.

Your primary focus will be on preventing homelessness while ensuring that care and support needs are met. You will investigate clients' circumstances, raise awareness, and deliver training on homelessness, as well as collaborate with internal and external partners.

This is a hybrid role, with a mix of office and remote work. You will work 2-3 days in the office and other days from home, depending on the team's rota and duty desk.

Key Responsibilities:
  1. Determine duties owed towards potentially homeless applicants under the Homelessness Reduction Act 2017.
  2. Work proactively as part of a frontline team to provide support to households at risk of homelessness at the earliest opportunity.
  3. Support the development and delivery of training and/or awareness-raising events and materials for staff, colleagues, partners, and the public relating to homelessness.
About You:

To be successful in this role, you will need:

  1. At least 1 year of experience as a Housing Solutions Officer within the Public Sector.
  2. Comprehensive knowledge of housing legislation, welfare reforms, and the Homeless Reduction Act.
  3. Experience of managing complex client caseloads and ad-hoc cases.
  4. Institute of Housing, NVQ Housing, or other relevant qualification or equivalent experience/education/training.
  5. Ability to travel occasionally within and beyond the Council's geographical boundaries.
  6. Flexibility to attend meetings out of normal office hours.
About Us:

Connect2Luton is a recruitment managed service for all contingent temporary agency, contract, and interim roles at Luton Borough Council. We are a joint venture between Luton Borough Council and Commercial Services Kent Ltd, and we are committed to delivering high-quality services to our clients and candidates.