Career Advancement Services Manager

4 weeks ago


Caerphilly, United Kingdom Accor Hotels Full time
Job Title: Advancement Services Lead

Join Accor Hotels as a key member of our team and take on the challenge of leading our Guest Service Team. As an Advancement Services Lead, you will be responsible for overseeing the delivery of exceptional guest experiences across multiple sites.

Key Responsibilities:
  • Customer Relations: Foster strong relationships with guests, ensuring their needs are met and exceeded.
  • Professional Techniques/Production: Develop and implement efficient service standards, driving productivity and quality.
  • Talent & Culture Responsibilities: Lead by example, promoting a positive and inclusive work environment.
  • Commercial/Sales: Collaborate with colleagues to drive revenue growth and optimize sales strategies.
  • Management and Administration: Oversee daily operations, ensuring seamless execution and effective resource allocation.
  • Hygiene/Personal Safety/Environment: Maintain a safe and healthy work environment, adhering to Accor Hotels' high standards.
Requirements:
  • Previous Customer Service Experience: Proven track record of delivering exceptional guest experiences.
  • Guest-Oriented, Service-Minded, and Attentive to Details: Demonstrate a passion for delivering outstanding service and a commitment to excellence.

Accor Hotels Offers:

  • Competitive Salary and Benefits: Enjoy a comprehensive compensation package, including a competitive salary and excellent benefits.
  • Opportunities for Growth and Development: Take advantage of training programs, mentorship, and career advancement opportunities within the Accor Hotels Group.
  • Recognition and Rewards: Receive recognition for your achievements and enjoy rewards for your hard work and dedication.

About Accor Hotels:

Accor Hotels is a leading hospitality company, committed to delivering exceptional guest experiences and creating memorable moments for our customers. We offer a dynamic and inclusive work environment, where you can grow and develop your skills and career.



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