Client Services Manager

3 weeks ago


Aston Fields, United Kingdom Equals One Ltd Full time

Job Title: Client Services Manager

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About the Company:

">Our company, Equals One Ltd, is a leading provider of health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.">

About the Role:

">As a Client Services Manager, you will be responsible for proactively supporting clients and managing the routine aspects of their accounts. You will work closely with our Scheduling team and Account Managers to ensure that all client needs are met.">

Key Responsibilities:

">• Build excellent relationships with clients through proactive communication and issue resolution">

• Receive and process new job requests for both visits and other services on our bespoke web-based property risk management system, Meridian

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• Provide quotations to clients using a standard fee matrix and update service fees on a yearly basis as agreed with Account Directors

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• Ensure all orders are recorded on Meridian Scheduling system for at least six months ahead including Meridian and system fees

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• Run monthly exports as required for work planning purposes and update client reports each month and submit to clients as required

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• Maintain client information sheets containing client specific information and update/maintain forecasting documentation (fee pipeline for rolling 12 months)

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Requirements:

">• Excellent telephone manner and previous customer service background">

• Excellent IT skills, to include all Office products and specifically Excel

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• Data-input experience and willingness to learn new IT

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Benefits:

">• Competitive salary of £22,000 - £26,000 per annum">

• 25 days annual leave plus bank holidays

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• Contributory pension scheme

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• Voluntary private medical

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• Simply healthcare plan

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• Gym and retail discounts

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• Cycle to work scheme

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• Quarterly charity days

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• Religious holiday swap

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• Employee assistance programme

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• Life learning online learning materials

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• Support with professional membership costs

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Why Join Us?

">At Equals One Ltd, we put people first and invest in developing them alongside creating career growth opportunities and advancement across the division. We commit to supporting our employees every step of the way.

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