Business Operations Manager
2 days ago
Job Summary:
The Client Services Manager will play a key role in supporting clients and managing their accounts. This includes providing guidance and advice on our bespoke web-based property risk management system, Meridian, to achieve high levels of H&S compliance.
About the Role:
- Build strong relationships with clients and provide proactive support.
- Manage client accounts, including receiving and processing new job requests, updating service fees, and ensuring orders are recorded on the Meridian Scheduling system.
- Provide quotations to clients using a standard fee matrix and update forecasting documentation (fee pipeline for rolling 12 months).
- Assist with invoice queries and upload client reports to Meridian and/or other systems as stipulated by the client.
- Maintain client information sheets and assist with report queries from both internal colleagues and clients.
- Administer client portfolio variations and take ownership of queries to ensure resolution or escalation.
Requirements:
- Excellent telephone manner and customer service background.
- Strong IT skills, including Office products and Excel.
- Data-input experience and willingness to learn new IT.
- A-level standard of education and previous experience in a Client Service role for 3 years is desired.
What We Offer:
- Competitive salary: £22,000 - £26,000 per annum.
- 25 days annual leave plus bank holidays.
- Contributory pension scheme.
- Voluntary private medical insurance.
- Simply health care plan.
- Gym and retail discounts.
- Cycle to work scheme.
- Quarterly charity days.
- Religious holiday swap.
- Employee assistance programme.
- Life learning online learning materials.
- Support with professional membership costs.
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