Business Operations Manager

2 days ago


Aston Fields, United Kingdom Equals One Ltd Full time

Job Summary:

The Client Services Manager will play a key role in supporting clients and managing their accounts. This includes providing guidance and advice on our bespoke web-based property risk management system, Meridian, to achieve high levels of H&S compliance.

About the Role:

  • Build strong relationships with clients and provide proactive support.
  • Manage client accounts, including receiving and processing new job requests, updating service fees, and ensuring orders are recorded on the Meridian Scheduling system.
  • Provide quotations to clients using a standard fee matrix and update forecasting documentation (fee pipeline for rolling 12 months).
  • Assist with invoice queries and upload client reports to Meridian and/or other systems as stipulated by the client.
  • Maintain client information sheets and assist with report queries from both internal colleagues and clients.
  • Administer client portfolio variations and take ownership of queries to ensure resolution or escalation.

Requirements:

  • Excellent telephone manner and customer service background.
  • Strong IT skills, including Office products and Excel.
  • Data-input experience and willingness to learn new IT.
  • A-level standard of education and previous experience in a Client Service role for 3 years is desired.

What We Offer:

  • Competitive salary: £22,000 - £26,000 per annum.
  • 25 days annual leave plus bank holidays.
  • Contributory pension scheme.
  • Voluntary private medical insurance.
  • Simply health care plan.
  • Gym and retail discounts.
  • Cycle to work scheme.
  • Quarterly charity days.
  • Religious holiday swap.
  • Employee assistance programme.
  • Life learning online learning materials.
  • Support with professional membership costs.


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