IT Support Specialist
1 month ago
We are seeking an experienced IT Field Technician to join our team at Churchill Retirement Living Ltd. As the successful candidate, you will be responsible for providing technical support and service fulfilment to our Colleagues across the country.
Key Responsibilities:
- Provide 1st and 2nd line support to IT users in the resolution of reported faults and service requests.
- Plan, prepare and perform IT equipment set ups and installations at site cabins, sales offices and Lodge Manager offices.
- Monitor and report on the progress of IT services within the region.
- Support project work as required.
Requirements:
- Previous IT Technician or IT Service Desk experience with a good working knowledge across a range of end user devices.
- Good knowledge of Microsoft 365.
- Previous experience of a ticketing system is desirable.
- Excellent customer service approach, with excellent interpersonal and communication skills.
- Effective analytical and problem solving skills with a high level of attention to detail.
What We Offer:
- Competitive salary.
- Company car or cash for car allowance.
- Annual holiday entitlement of 24 days + Bank Holidays.
- Day off on your birthday.
- Supported induction, training and ongoing investment into your personal development.
- Professional memberships reimbursed (relevant to role).
- Colleague well-being initiatives and ambassadors.
- Peer recognition programme.
- Colleague, Client and Land referral bonuses.
- Access to Employee Assistance programme.
- Eyecare reimbursement.
- John Lewis vouchers - £200 to all expectant parents.
- Friends & family discount against the cost of a new Churchill apartment.
- Charitable match-funding programme for Colleagues wishing to raise money for their chosen charities.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
About Us: We are a family-owned business and we're going places. We're proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.
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