Field Service IT Support Specialist

1 month ago


Ringwood, Hampshire, United Kingdom The Work Shop Resourcing Ltd Full time
Job Title: Field Service IT Support Specialist

We are seeking a skilled Field Service IT Support Specialist to join our team at The Work Shop Resourcing Ltd. As a Field Service IT Support Specialist, you will be responsible for delivering onsite technical support to our education customer base and providing project delivery during education install periods.

Key Responsibilities:
  1. Deliver onsite technical support to our education customer base.
  2. Provide project delivery during education install periods.
  3. Manage daily schedules to meet project deadlines.
  4. Assist with service requests and act as a point of escalation for the support desk.
  5. Attend sites to resolve reported issues, install hardware, and set up appropriate cabling.
Requirements:
  1. A solid understanding of network technologies and networking fundamentals.
  2. Technical expertise in Microsoft's full technology stack (Microsoft 365, Windows 10/11, Intune, Microsoft Entra, Active Directory, Azure, Security, etc.).
  3. Experience in both high-level and low-level solution design and implementation.
  4. Experience with managed WiFi and Network switching infrastructure products.
  5. Understanding of network protocols, routing, subnets, and VLANs.
  6. Excellent communication skills (telephone and face to face).
  7. Previous experience in first or second line IT Support.
  8. A self-starter who is comfortable working alone or within a team.
  9. A trustworthy individual who is not afraid to ask for help if needed.
  10. Prepared to be flexible and open-minded about all aspects of the job.
  11. Driving license essential.

Company Vehicle, Laptop and Tools supplied. Monday - Friday - 8 hour shift. Salary £28k-£32k DOE.



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