Sales Coordinator

4 weeks ago


Nottingham, Nottingham, United Kingdom Elizabeth Michael Associates Full time
Sales Administrator Role

We are seeking a highly organized and communicative Sales Administrator to join our team at Elizabeth Michael Associates. As a Sales Administrator, you will play a crucial role in ensuring smooth communication with customers, efficient order processing, and effective coordination of projects from inception to delivery.

Key Responsibilities:
  • Customer Communication: Professionally handle incoming calls and transfer them to the appropriate departments, ensuring seamless communication with customers.
  • Order Processing: Process orders efficiently and accurately, ensuring timely delivery and maintaining high levels of customer satisfaction.
  • Project Coordination: Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects, ensuring effective project management.
  • Documentation and Record-Keeping: Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
  • Stakeholder Liaison: Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects, ensuring smooth collaboration with internal and external stakeholders.
Requirements:
  • Experience: Prior experience in a similar role, preferably in sales administration, with a strong understanding of sales processes and customer service principles.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously, prioritizing tasks and meeting deadlines.
  • Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders, ensuring clear and concise communication.
  • Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management, ensuring efficient data processing and management.
  • Attention to Detail: Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details, ensuring high levels of quality and precision.

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