Technical Customer Support Specialist
3 weeks ago
About the Role
We're seeking a skilled Technical Customer Support Analyst to join our team at LNRS Data Services Ltd Company. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless onboarding for new users to the ICIS API.
Key Responsibilities
- Provide timely and efficient resolution to escalated technical issues.
- Facilitate API customer onboarding, ensuring a smooth and efficient experience.
- Develop a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
- Participate in projects such as migrations and communicate planned data changes effectively.
- Document and maintain detailed records of support activities and resolutions.
Requirements
- Display a passion for learning and developing new skills, including API and basic SQL.
- Demonstrate strong problem-solving skills.
- Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
- Deliver a world-class customer experience with energy that inspires others.
- Provide a track record of customer-centricity.
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