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Senior Operations Manager

1 month ago

Bicester, Oxfordshire, United Kingdom Loungers Full time
Senior Operations Manager

Lounges are unique environments, and what makes them so special is the exceptional people who run them. As a Senior Operations Manager, you will be responsible for leading your team to deliver exceptional results, taking full ownership of your Lounge to make it an amazing place to work and a great place to be for the local community. You will be making sure every customer leaves happy, which they tend to do thanks to your exceptional management.


The Benefits

  • Annual salary up to £42,000
  • 40 and 48 hour contracts available
  • Additional earnings from our annual bonus scheme of up to £5,000 for Senior Operations Managers (paid twice a year)
  • We work hard to ensure you don't work over your contracted hours, but if at times this does happen you will receive overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

What you'll bring

  • You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
  • You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
  • Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

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