Senior Operations Manager
2 weeks ago
Job Title: Senior Operations Manager
Job Summary:
We are seeking a highly skilled Senior Operations Manager to join our team at CBW Staffing Solutions Ltd. As a Senior Operations Manager, you will be responsible for the overall management of our catering unit, ensuring the highest standards of quality, safety, and customer satisfaction.
Key Responsibilities:
- Overall ownership and accountability of operational management and financial performance of the unit.
- Work closely with the Head Chef to ensure correct stock levels and implement effective inventory management processes.
- Champion excellent customer service and implement customer communication tools to build sales.
- Ensure RRP is maintained as per company policy and that the tariff in all areas meets client/company requirements.
- Implementation of schemes including new products, planograms, procedures, and menu specifications.
- Work and develop good commercial relationships with suppliers to obtain the highest financial return.
- Coordinates others to ensure all daily paper/computer work is complete and that inventories and statistical reports are completed correctly and on time.
- Knowledge of all applicable personnel policies, labour laws, and agreements.
- Ensure only nominated suppliers are used in the business.
- Act as a purchasing officer and budget controller for the restaurant with support from Team Leaders/Senior Team Leaders.
- Prepare and manage accurate projections for all P&L accounts including raw materials and wages.
- Line management, scheduling, and performance management of Team Leaders/Senior Team Leaders; Senior/Head Chefs on site and, in some cases, direct line management of Team Members.
- Ensure Team Leaders and Team Members receive appropriate training to company policies; legal and health and safety requirements.
- Champion a training culture within the team to ensure succession planning.
- Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets.
- Annual reviews for all staff are completed.
- Plan and lead team management meetings and daily briefings.
- Ensure workpacks and staff training records are maintained as per company policy.
- Ensure that any equipment issues that may result in causing risk to staff or clients/customers are reported to the health and safety helpline.
- Raise any issues with clients to line managers to ensure clients resolve the matter.
- Ensure that all food diaries on site are checked and actions taken as appropriate.
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