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Store Operations Manager

4 weeks ago

Bicester, Oxfordshire, United Kingdom Charlotte Tilbury Full time

About the Role

As a Stock and Operations Manager at Charlotte Tilbury Beauty, you will be responsible for driving operational success through motivation of the team to hit KPI targets. You will also be responsible for driving profit protection through highlighting high stock volumes/slower selling lines to the business manager.

Key Responsibilities

  • Management of stock operations assistants ensuring any delegated tasks are followed up and reviewed (if applicable)
  • Effective communication through the leadership team to support knowledge to improve customer experience instore where stock or any operations may impact or have changes
  • Implement any brand processes meeting required deadlines
  • Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
  • Management of the shop floor replenished system and review to adapt the needs of the business where necessary
  • Monitor and log the use of testers weekly and order in accordance to needs
  • Management of all deliveries ensuring these are processed accurately and in a timely manner with any discrepancies raised and followed up
  • Completion and checks of all administrative tasks
  • Effective management of out of stocks to control instore lost sales
  • Ensure the write off process for products comply with company policy and procedure, whilst limiting and reducing loss for the business is managed effectively and any flags are raised to the business manager

What We Offer

  • A structured induction programme – Charlotte's Magic Academy
  • Structured career development
  • Exclusive launches of our incredible products
  • Access to Tilbury Treats – our very own rewards platform
  • Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.