IT Operations Analyst for SAP CX

1 day ago


London, Greater London, United Kingdom Harrods Full time

Hiring now: experienced IT Operations Analyst for SAP CX professionals We're looking for individuals to join our SAP CX operations team at Harrods. As a crucial member of the team, you will ensure the smooth operation of our SAP CX solutions by supporting all production and non-production application environments across the estate.

This role involves on-call support on a rota basis, collaborating with diverse teams within the Harrods business, such as Digital Technology, the wider IT function, Rewards and Loyalty, Customer Services Digital Ops, and external technology partners. Your main responsibility will be to monitor operational performance & system integrity of individual CX platform components, address alerts and incidents, and follow proper escalation procedures.

To succeed in this role, you should have extensive knowledge of SAP CX platforms, specifically one or more of the following:

  • SAP Sales & Service Cloud (Cloud for Customer or C4C)
  • SAP Customer Data Cloud (CDC)
  • SAP Customer Data Platform (CDP)
  • SAP Marketing Cloud
  • Emarsys Customer Engagement

A competitive salary range of £70,000 - £90,000 per annum, depending on your experience, is offered along with a comprehensive benefits package, including a company pension, flexible working, 25 days' holiday, birthday off, up to 33% in-store discount, and additional benefits.



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