SAP CX Solutions Professional

2 days ago


London, Greater London, United Kingdom Harrods Full time

Harrods is one of the world's leading luxury department stores, and we're looking for an exceptional SAP CX Solutions Professional to join our IT team in London. As a key member of our SAP CX operations team, you will be responsible for providing top-notch support to our customers through the first and second line support of all production and non-production application environments across the SAP CX estate.

This role involves on-call support on a rota basis, where you will work closely with various teams across the Harrods business, including Digital Technology, the wider IT function, Rewards and Loyalty, Customer Services Digital Ops, and third-party technology partners. Your primary focus will be on monitoring operational performance & system integrity of the individual CX platform components, responding to alerts and incidents, and following appropriate escalation processes.

As a successful candidate, you will have previous experience with SAP CX platforms, particularly one or more of the following:

  • SAP Sales & Service Cloud (Cloud for Customer or C4C)
  • SAP Customer Data Cloud (CDC)
  • SAP Customer Data Platform (CDP)
  • SAP Marketing Cloud
  • Emarsys Customer Engagement

In addition to your technical expertise, you will have excellent stakeholder management skills, the ability to prioritise work activities and identify risks to quality or timelines. A current SAP CX certification would be beneficial. You can expect a salary range of £60,000 - £80,000 per annum, depending on experience.

Benefits include an excellent benefits package, including a company pension, flexible working, 25 days' holiday, birthday off, up to 33% in-store discount, season ticket loan, and much more.



  • London, Greater London, United Kingdom Harrods Full time

    We are seeking a skilled SAP CX Solutions Expert to join our IT team at Harrods. As part of this role, you will be responsible for delivering exceptional customer experiences through the first and second line support of all production and non-production application environments across the SAP CX estate.This position involves on-call support on a rota basis,...


  • London, Greater London, United Kingdom Harrods Full time

    Hiring now: experienced IT Operations Analyst for SAP CX professionals! We're looking for individuals to join our SAP CX operations team at Harrods. As a crucial member of the team, you will ensure the smooth operation of our SAP CX solutions by supporting all production and non-production application environments across the estate.This role involves on-call...


  • London, Greater London, United Kingdom SAP SE Full time

    We are seeking a highly motivated and creative individual to join our team as a SAP Solutions Specialist. In this role, you will be responsible for developing and implementing innovative media strategies to promote SAP solutions.You will work closely with our studio manager to produce high-quality media content, including digital videos, social media posts,...


  • London, Greater London, United Kingdom Gamma Full time

    About the RoleWe are seeking an experienced CX professional to join our Manchester-based team as a Lead CX Consultant. In this role, you will play a pivotal part in developing and maintaining a team of CX Consultants who will support our existing customers and collaborate with internal Sales teams to scope solutions to customer problems.The estimated salary...


  • London, Greater London, United Kingdom SAP SE Full time

    SAP Solutions Portfolio Management OpportunityEstimated salary: £65,000 - £90,000 per annum.About the CompanySAP SE is a leading provider of enterprise software solutions that help organizations run better. We have a strong presence in the UK and Ireland market and are seeking a talented individual to join our team as a SAP Solutions Portfolio Manager.In...


  • London, Greater London, United Kingdom SAP SE Full time

    SAP SE is a leading enterprise software company that enables businesses to run better. We are looking for an expert in Business Process Management (BPM) to join our team.About the RoleThis is a presales and enterprise solution consulting role where you will work with clients to understand their business processes and identify opportunities for improvement....


  • London, Greater London, United Kingdom SAP SE Full time

    In this role, you will work closely with internal teams to prepare customers for success on their cloud journey under RISE with SAP. You will be responsible for presenting the technical requirements and value proposition for SAP private cloud on SAP Data Centres, Premium Suppliers, and hyperscalers like AWS, MS Azure, or GCP.We are looking for a highly...


  • London, Greater London, United Kingdom SAP SE Full time

    SAP SE is seeking a skilled Solution Advisor to join our team as a Procurement Operations Specialist for SAP S/4HANA. This role involves providing expert guidance to customers on how to maximize the value of their SAP S/4HANA procurement investments.About the Role:The ideal candidate will have extensive experience with SAP S/4HANA Procurement, including...


  • London, Greater London, United Kingdom SAP SE Full time

    Job Summary">We are seeking an experienced Cloud Architect to join our team at SAP SE. As a key member of our Global Cloud Advisory Team, you will work closely with customers to design and implement cloud-based solutions that meet their business needs.About the RoleThe successful candidate will have 8+ years of experience in customer-facing SAP Consulting...


  • London, Greater London, United Kingdom Focus on SAP Full time

    Role OverviewAs a seasoned SAP BTP Integration Suite Architect, you will be responsible for designing and implementing cutting-edge integration solutions that meet our clients' evolving needs.With a strong focus on innovation and collaboration, you will work closely with cross-functional teams to develop and deliver high-quality integration...


  • London, Greater London, United Kingdom SAP SE Full time

    Job Description:We are looking for a Senior Marketing Strategist - SAP Solutions to join our team at SAP SE. In this role, you will be responsible for developing and executing a comprehensive marketing strategy to drive demand and adoption of SAP solutions in the UK and Ireland market.You will work closely with cross-functional teams, including sales,...


  • London, Greater London, United Kingdom SAP SE Full time

    SAP SE is a leading provider of enterprise software solutions, empowering businesses to run better. We are seeking an experienced SAP Technical Architect to join our Enterprise Cloud Services team in EMEA. This role will be part of our critical team supporting the growth in our business and delivering high-quality results for our customers.The mission of our...

  • Sales Consultant

    4 weeks ago


    London, Greater London, United Kingdom Aspire Recruitment Full time

    Sales Role - CX SolutionsWe are seeking an experienced sales professional to join our team as a Business Development Manager. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the SME market.Your primary objectives will be to:Develop and execute a sales strategy to grow revenue and expand...


  • London, Greater London, United Kingdom Harrods Full time

    Harness your expertise as a CX Performance Analyst in Harrods' IT team. You will work collaboratively with various teams to provide top-shelf experiences for customers through first- and second-line support of production and non-production application environments.In this role, you will monitor operational performance & system integrity of individual CX...


  • London, Greater London, United Kingdom SAP SE Full time

    Join a dynamic team at SAP SE, where innovation meets collaboration. As a Solution Advisor for SAP S/4HANA Procurement, you will be part of a global community of professionals who share a passion for helping businesses run better. In this role, you will leverage your expertise to drive customer success and develop strategic partnerships.About the Job:This...


  • London, Greater London, United Kingdom HCLTech Full time

    About the RoleAs a Senior SAP Sales and Service Cloud Architect at HCL Technologies in the United Kingdom, you will be responsible for designing and implementing SAP solutions for sales processes and cloud services. This includes sales automation, service management, analytics and reporting, customer engagement, CX integration, collaboration tools,...


  • London, Greater London, United Kingdom NTT DATA Business Solutions Full time

    SAP Concur Specialist RoleThis is a project consulting role, requiring travel to client sites and delivering SAP Concur solutions against contractual and project requirements. As a specialist in the SAP Concur Expense space, you will advise and define solutions by helping to solve business and technical challenges.Key responsibilities include:Delivering...


  • London, Greater London, United Kingdom SAP SE Full time

    As an Enterprise Solution Strategist at SAP, you will be responsible for developing and delivering strategic solutions to our customers' complex business challenges. This will involve working closely with internal stakeholders to understand customer needs and develop tailored solutions.The estimated annual salary for this position is around...


  • London, Greater London, United Kingdom SAP SE Full time

    About the RoleWe are looking for a talented Marketing Manager to lead the development and execution of our SAP solutions marketing strategy in the UK and Ireland.As a key member of our team, you will be responsible for creating and implementing targeted marketing campaigns to drive demand and adoption of our solutions.You will work closely with our global...


  • London, Greater London, United Kingdom HCLTech Full time

    About the PositionWe are seeking an experienced SAP Sales and Service Cloud V2 Architect to join our team at HCL Technologies in the United Kingdom.This role involves designing and implementing SAP solutions for sales processes and cloud services, including sales automation, service management, analytics and reporting, customer engagement, CX integration,...