SAP CX Solutions Professional
2 days ago
Harrods is one of the world's leading luxury department stores, and we're looking for an exceptional SAP CX Solutions Professional to join our IT team in London. As a key member of our SAP CX operations team, you will be responsible for providing top-notch support to our customers through the first and second line support of all production and non-production application environments across the SAP CX estate.
This role involves on-call support on a rota basis, where you will work closely with various teams across the Harrods business, including Digital Technology, the wider IT function, Rewards and Loyalty, Customer Services Digital Ops, and third-party technology partners. Your primary focus will be on monitoring operational performance & system integrity of the individual CX platform components, responding to alerts and incidents, and following appropriate escalation processes.
As a successful candidate, you will have previous experience with SAP CX platforms, particularly one or more of the following:
- SAP Sales & Service Cloud (Cloud for Customer or C4C)
- SAP Customer Data Cloud (CDC)
- SAP Customer Data Platform (CDP)
- SAP Marketing Cloud
- Emarsys Customer Engagement
In addition to your technical expertise, you will have excellent stakeholder management skills, the ability to prioritise work activities and identify risks to quality or timelines. A current SAP CX certification would be beneficial. You can expect a salary range of £60,000 - £80,000 per annum, depending on experience.
Benefits include an excellent benefits package, including a company pension, flexible working, 25 days' holiday, birthday off, up to 33% in-store discount, season ticket loan, and much more.
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