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Referral Administrator

2 months ago


York, York City, United Kingdom Humber and North Yorkshire Integrated Care Board (857) Full time

About the Role

We are seeking an enthusiastic and motivated individual to join our Referral Support Service team as a Referral Administrator. This is an exciting opportunity to work in a patient-focused service, ensuring excellent customer service throughout the patient journey.

Key Responsibilities

The successful candidate will be responsible for ensuring a smooth referral process for individual patients, working as part of a team to deliver a client-focused service. This will involve using their own initiative to respond to unexpected and sometimes unusual issues, escalating them to senior colleagues where appropriate.

Requirements

  • Excellent writing, data entry, and telephone skills
  • Excellent organisational skills
  • Ability to work flexibly and effectively as part of a team
  • Ability to maintain concentration and manage frequent interruptions
  • Ability to maintain confidentiality and trust

About Us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of over 1.5 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire, and Northern Lincolnshire.

What We Offer

We offer a friendly and supportive team environment, dedicated to ensuring team members are trained and developed to reach their full potential as individuals. A full induction and training period will be undertaken to achieve this.