ICT Support Specialist
1 week ago
We are seeking a highly skilled ICT Field Technician to join our team at Foodhub. As an ICT Field Technician, you will be responsible for providing technical support to clients across the UK.
Key Responsibilities:
- Dealing with client escalations and resolving technical issues in a timely manner.
- Visiting clients nationwide as required to provide on-site technical support.
- Diagnosing and fixing technical issues using remote support and troubleshooting skills.
- Reporting trends and themes to enable continuous improvement of our services.
Additional Responsibilities:
- Providing training to clients on hardware and software use during site visits.
- Collaborating with the Field Support Team to resolve technical issues affecting takeaway owners.
- Conducting proactive 'Health Checks' on equipment and services for VIP clients.
- Offering out-of-hours technical support to VIP clients.
The ideal candidate should possess strong technical knowledge, excellent communication skills, and a full clean driving license for work purposes.
Benefits:
- 33 days annual leave
- 5 flexible Bank Holidays
- Holiday exchange
- Employee Assistance Programme
- Wellness Scheme
Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
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ICT Specialist
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