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Energy Industry Credit Professional

1 month ago

Coventry, Coventry, United Kingdom Octopus Energy Full time

Company Overview


Octopus Energy is a leading energy supplier dedicated to making a positive impact on the planet. Our team in Coventry plays a vital role in supporting customers who may be experiencing financial difficulties.



Job Description:

We are seeking an empathetic and proactive Credit Specialist to join our team. As a Credit Specialist, you will work closely with customers to understand their individual situations and provide tailored support.



Key Responsibilities:

  • Talk to customers who may be struggling financially.
  • Handle customer communications through various channels, including phone calls, emails, and text messages.
  • Work collaboratively with colleagues to resolve complex customer scenarios.


Requirements:

To succeed in this role, you should possess excellent communication skills, empathy, and a proactive approach. You will also need to be comfortable working in a fast-paced environment and adapting to changing circumstances.



Benefits:

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. Our Hybrid model allows for flexibility, and we encourage employees to regularly visit our office in Coventry. We also provide access to our UK Perks Hub, which includes a range of employee benefits.